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General Support Documents
How can I prevent emails spoofing other domains from getting through the filter?
Frequently Asked Questions
Pre-Sales FAQ
New Customer FAQ
Getting Started
The order and setup process
Setup valid email addresses for your domain
Whitelisting a sender's email address or domain
Blocking a sender's email address or domain
The Dashboard
Quarantine+
Release a valid message marked as spam
How do I enable Quarantine Reports?
View and retry messages that are stuck in the delivery queue
View raw mail delivery logs for clean messages
View or redeliver clean messages
View or re-queue messages that failed to deliver
Domain Settings
Impersonation protection
Adding Email Recipients
How do I setup Quarantine Users?
How to Enable the Bulk Mail Filter
Setting up Geographic Filtering Policies
Outbound email delivery and tracking service
Setting up your Email Client for Outbound Filtering
Routing outbound email from dedicated mail server through SpamHero
Outbound troubleshooting
Account and Billing Management
Managing multiple domains or accounts from one login
Viewing or printing an invoice or receipt
Viewing or printing a payment receipt
Making a payment through PayPal
Making a payment by check
Add a Domain/Account to a Reseller Account
Switching between monthly and annual billing
Free protection from overage billing spikes
How do I cancel filtering services for a domain?
Download a W-9 Form for SpamHero
Miscellaneous Topics
SpamHero Bug Bounty Program
Will using UCEPROTECT blacklists block legitimate emails?
How can I stop spammers from sending email from my domain?
Enforce SPF checking for specific senders
Spam getting around the filter?
Resolving inbound mail delivery issues with SPF senders
Reporting spam that was missed by the filter
Disabling Sender ID on Exchange
TLS Encryption Support
Plus Addressing (Email Address Tagging)
Free Domain Aliases
Resolving "Lost connection while receiving initial greeting errors"
Change the time zone in the control panel
Moving to a new mail server or hosting provider
Send outbound emails from your Laravel application
Recent Questions & Answers
Why am I seeing a "parse failed" error on forwarded "Missed spam" reports?
Why are forwarded "missed spam" reports being bounced back as undeliverable?
As a reseller, how can I lock down settings & the shared quarantine for my company's domain?
Can I import and export data from SpamHero?
Outbound emails are landing in the recipient's spam folder, what can I do?
Is SpamHero compatible with ProtonMail?
Can I ask why a filtering rule blocked a legitimate message?
Can I deliver a message to an alternate email address?
Does SpamHero use DKIM and SPF to block spam?
What are MX records? How do I change them?
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