Common causes
These are the most common reasons why a quarantine report might fail to reach you:
Check the delivery status
Use the Quarantine report log to check the delivery status of any report: Quarantine report log
Ensure Delivery:
If your mail server is rejecting the quarantine reports or your email software is putting the messages in the "junk mail" folder, here are some things that can help:
noreply@spamhero.com
(or noreply@[YourResellerDomainHere]
for resellers) to your email address book (to whitelist the sender).
For Microsoft Exchange users, see: Prevent Exchange from blocking quarantine reports